Returns and Refund Policy:

  1. Muktavali is deeply vested in ensuring the absolute satisfaction of its clientele. Consequently, a window of 15 days, commencing from the date of delivery, is afforded for the initiation of returns or exchanges pertaining to items that remain in an unused and unworn condition.
  2. The return policy of Muktavali remains all-encompassing, embracing every item within our inventory, provided that they meet the criteria of being unused and unworn.
  3. Upon receipt of the returned merchandise at our warehousing facilities, the meticulous process of refund initiation is promptly undertaken. Additionally, our clientele enjoys the prerogative of opting for exchanges or replacements, subject to the terms and conditions stipulated within our return policy. It is imperative to note that replacements are dispatched subsequent to the completion of the initial return collection or delivery.
  4. The initiation of a return procedure has been diligently streamlined for our clientele’s convenience. The digital avenue of our website facilitates the submission of return requests. Subsequent to this, we earnestly implore our patrons to ensure their availability during the scheduled reverse pick-up. Maintaining open lines of communication with our delivery partners is of paramount importance, as their discretion holds the power to annul a reverse pick-up. In cases of such cancellations, the process necessitates re-initiation, inevitably elongating the overall timeline.
  5. In the extraordinary eventuality of items being absent from return orders, wherein claims of returned items fail to synchronize with the actual pickup, Muktavali reserves the prerogative to effectuate deductions equating the full Maximum Retail Price (MRP) of the missing product from the refund quantum.
  6. An additional avenue of recourse, marked by the options of replacement or exchange, remains accessible to our patrons. The terms governing this avenue remain congruent with those applicable to the broader return policy. Notably, the dispatch of replacement orders is contingent upon the successful collection or delivery of the initial return.
  7. For all inquiries and matters germane to returns, we invite our patrons to communicate with our dedicated customer support team via the following email address: support@muktavali.com.
  8. In the improbable circumstance of an unpopulated parcel or the absence of a stipulated item upon delivery, we earnestly request our patrons to initiate contact with our customer support team within a span of 48 hours. In support of claims, a 360-degree unpacking video of the parcel is a requisite. It is prudent to acknowledge that insufficiency of evidence or the manifestation of evident tampering could potentially influence the validation of a claim. In instances as such, the final disposition is subject to Muktavali’s prerogative.

For a comprehensive elucidation of our policies, discerning individuals are encouraged to refer to the elaborate and comprehensive terms and conditions furnished on our official website: Terms and Conditions.

Cancellation Policy:

  1. Patrons are accorded the liberty to cancel an order within 24 hours of placement. This time frame allows for a window of reflection and decision revision.
  2. Should a patron wish to exercise their right to cancel an order, the procedure is elegantly facilitated through our website. By accessing the designated section on our platform, patrons can initiate the cancellation process.
  3. Cancellation of an order within the stipulated time frame results in a comprehensive refund, promptly processed and remitted through the original payment mode. Muktavali is committed to expediting this procedure in acknowledgment of our patrons’ preferences.
  4. Notably, if an order has already been dispatched prior to the initiation of the cancellation process, patrons are encouraged to engage with our customer support team. Although cancellation post-shipment may not be feasible under the conventional policy, our team will explore avenues to accommodate your needs with an emphasis on minimizing inconvenience.
  5. In cases of successful cancellations within the stipulated time frame, the entire quantum of the order value is refunded, providing our patrons with an unequivocal resolution.
  6. Our cancellation policy is all-encompassing, with no exclusions or restrictions, barring orders that have already entered the shipment process.
  7. Upon successful cancellation, patrons will receive an email confirmation affirming the cancellation process and the ensuing refund initiation.