Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from the Muktavali website at https://muktavali.com/
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies stored on your device. Additionally, as you browse the Site, we gather information about the specific web pages or products you view, the websites or search terms that directed you to our Site, and details about how you engage with the Site. This information is referred to as “Device Information”.
We collect Device Information using the WooCommerce platform and technologies such as cookies. When you make a purchase or attempt to do so through the Site, we collect specific information from you, including your name, email, address, payment details, and more. This information is referred to as “Order Information”.
How We Use Your Personal Information
By using the Muktavali Site or services and/or making purchases from us, you consent to the use of your personal information as described below.
We use the Order Information collected to fulfill orders placed through the Site, including processing payment information, arranging shipping, and providing invoices and order confirmations. Additionally, we use this Order Information to:
- Communicate with You
- Screen Orders for Potential Risk or Fraud
- Provide Information or Advertising Related to Our Products or Services
We employ the Device Information to help us identify potential risks and instances of fraud (such as your IP address). We also use this information to enhance and optimize our Site, generating analytics to understand how customers interact with our platform and assessing the effectiveness of our marketing and advertising campaigns.
Sharing Your Personal Information
We share your Personal Information with third parties to facilitate the use of your information, as described above. For instance, we utilize Shiprocket for delivery services within the country. We also use third-party payment gateways like Razorpay, Stripe, and PayPal to handle payment processing securely.
User Rights
If you are a European resident, you possess the right to access the personal information we hold about you and to request the correction, updating, or deletion of your personal information. To exercise this right, please contact us using the contact information provided below.
Furthermore, if you are a European resident, we inform you that we process your information to fulfill contracts we may have with you (for instance, if you place an order through the Site) or to pursue our legitimate business interests. Please note that your information may be transferred outside of Europe, including to Canada and the United States.
Data Retention
When you place an order through the Site, we will retain your Order Information for our records unless you request us to delete this information.
Changes
We may periodically update this privacy policy to reflect changes in our practices or for operational, legal, or regulatory reasons.
Contact Us
– Email: Support@muktavali.com
– Questions about the privacy policy should be sent to us at: service@muktavali.com