International Shipping FAQ’s

1. Where do you offer international shipping?

• We currently offer international shipping exclusively to the United States. However, we have plans to expand our shipping services to other countries in the near future.

2. How long does order processing take?

• Orders are typically processed within 15 business days. Some products may require additional processing time due to their nature. While we strive to expedite your purchase, unforeseen circumstances may lead to delays. In case of any delays, rest assured that we will promptly notify you.

3. What are the shipping costs for international orders?

• Shipping charges vary depending on the destination. Orders shipped to India, with a total value above INR 500, qualify for free shipping. For international shipping to the USA, there is a flat rate of Rs. 1199 per order.

4. Do I need to pay additional duties and taxes on my international order?

• No, our shipping charges include all relevant duties and taxes. If you are asked to pay any additional fees upon delivery, please contact us at care@muktavali.com for assistance.

5. What payment methods are accepted for international orders?

• We accept the following payment methods for international orders on Muktavali: Credit cards, Debit cards, UPI, PayPal, and Stripe.

6. Can I cancel my international order after it’s confirmed?

• Once an international order is confirmed, it cannot be canceled. However, in exceptional cases, we may consider cancellation at the Company’s discretion.

7. What is your returns policy for international orders?

• Unused jewelry can be returned within 15 days of delivery, provided you have the original invoice and packaging. For more detailed information, please visit our Return & Refund Policy. To initiate a return, please send the product to: Muktavali Jewellers Private Limited Address: 18-7-595/4, Vivekananda Nagar, Uppuguda, Hyderabad, Telangana, India Pin code: 500053

8. How long does the refund process take for international orders?

• After quality checks, you can expect your refund within 15 days, with any applicable fees and duties deducted.

9. How can I track my international order?

• To track your international order, log into your Muktavali account and visit the “Order History” section for real-time updates on your order’s progress. You can also use our Track Your Order page for tracking information.

10. How can I get customer support for my international order?

• For further assistance with your international order, please reach out to our customer support team at care@muktavali.com. We are here to assist you with any questions or concerns you may have!