FAQs

1. Are there any shipping charges applicable to my order?

Yes, we offer free shipping on all orders within India.

2. How much time does it take to dispatch my order?

Orders are usually dispatched within 2 business days from the date of order confirmation.

3. How much time does it take to deliver the order?

Delivery time within India is 3-7 business days, and for international orders, it’s 7-15 business days.

4. Can I schedule delivery on a specific day and time?

At the moment, we do not provide this option.

5. Can I get my order delivered faster or on the same day?

Expedited delivery options are not available currently.

6. How can I track the status of my order?

You can track your order using the tracking number provided in the shipping confirmation email.

7. Do you deliver pan India?

Yes, we deliver to all locations within India.

8. Do you deliver internationally too?

Yes, we offer international shipping to various countries.

9. Will someone call me before delivering the order?

Our delivery partners will usually contact you before attempting delivery.

10. What happens if I am not available to collect the order?

The delivery partner will leave a notification and attempt re-delivery or provide details for pickup.

11. Can I change the address once the order is placed?

Address changes are not possible after the order is placed.

12. The order was not delivered, but I received a message stating that it is. What should I do?

Contact email support at Support@muktavali.com for assistance in such cases.

13. Items are missing from my order, what should I do?

Reach out to email support at Support@muktavali.com immediately to address any missing items.

14. Wrong Items received, what should I do?

Contact email support at Support@muktavali.com with your order details for resolution.

1. What is your No Questions Asked return policy?

Our No Questions Asked return policy allows returns within 15 days of delivery for a full refund or exchange.

2. I didn’t like the product. How can I return my order?

You can initiate a return request through our website or contact email support at Support@muktavali.com.

3. Can I exchange the product if I don’t like it with some other product?

Yes, we offer exchanges for products within the specified return window.

4. What is the refund procedure for returned orders?

Once the returned item is received and inspected, we will process the refund.

5. In how many days will my return be picked up?

Our pickup partner will usually schedule the pickup within 2-3 business days.

6. Can I return two orders together?

Each order should be processed as a separate return request.

7. What happens if I want to return the product after the return window is closed?

Unfortunately, we cannot accept returns after the specified window.

8. When will I get my refund for the returned order?

Refunds are usually processed within 7-10 business days after the returned item is received.

1. What is your Cancellation Policy?

You can cancel your order within 24 hours of placing it.

2. I placed the order by mistake, how can I cancel it?

You can cancel your order by logging into your account and canceling the order from the order history section.

1. What payment methods are accepted at Muktavali?

We accept various payment methods, including credit/debit cards, net banking, and more.

2. What should I do if the payment is deducted but I haven’t received the order confirmation?

Reach out to email support at Support@muktavali.com with the payment details for assistance.

3. Do you offer an EMI option for payments?

Currently, we do not offer EMI options for payments.

4. Do I need to pay any extra charges on top of what is shown on the website?

No, the price displayed on the website is inclusive of all charges.

5. What is the COD limit?

Our Cash on Delivery (COD) limit is mentioned at the time of checkout.

6. Where will I get the refund money for the returned order?

The refund will be initiated to the original payment method used for the order.

7. How many days will it take for the refund to reflect in my account?

Refunds usually take 7-10 business days to reflect in your account.

8. When can I get the refund for my returned order?

Refunds are initiated once the returned item is received and inspected.

1. What is Muktavali’s Warranty Policy?

Our products come with a warranty against manufacturing defects. The details are provided on our website.

2. When and how can I claim a Warranty?

Warranty claims can be made within the specified warranty period. Contact email support at Support@muktavali.com with the issue details.

3. Is the Warranty applicable across all Muktavali Products?

The warranty applies to products specified on our website.

1. Is your jewellery made of pure silver?

Yes, our jewellery is made of authentic 925 sterling silver.

2. Do you use natural diamonds?

We primarily use lab-created or CZ stones in our jewellery designs.

3. Is there any warranty on plating fading or tarnishing?

Yes, our Lifetime Plating Service covers fading or tarnishing of plated items.

4. How do I take care of my silver jewellery?

We provide care instructions on our website to help you maintain the beauty of your silver jewellery.

5. I am not sure about what size should I choose.

We offer a size guide on our website to assist you in choosing the right size for your jewellery.

6. Will my jewellery look the same as shown in the images?

We strive to ensure accurate representation, but slight variations may occur due to photography and monitor settings.

1. Are there any offline/retail stores from where I can purchase your products?

Currently, we do not have any offline stores. All purchases are made through our online platform.

1. Do I need to create an account to order on the website/app?

Yes, creating an account is necessary to place orders and track your order history.

2. I have forgotten my account password, what should I do?

You can reset your password using the “Forgot Password” option on the login page.

3. Are my personal details secure?

Yes, we prioritize the security of your personal information. Please refer to our Privacy Policy for more details.

4. What is Muktavali’s Lifetime Plating Service?

Our Lifetime Plating Service covers re-plating of faded or tarnished plated items, ensuring longevity.

5. Are there any terms and conditions associated with Lifetime Plating Service?

Yes, terms and conditions for the Lifetime Plating Service are available on our website.

6. When can Lifetime Plating Service be availed?

The Lifetime Plating Service can be availed as per the terms and conditions provided on our website.

7. How can I avail lifetime plating service?

To avail the Lifetime Plating Service, follow the instructions provided on our website.

8. Is Lifetime Plating Service chargeable?

The charges for the Lifetime Plating Service might vary based on the item and its specifics.