Shipping Policy:

1. Order Processing Time: Muktavali endeavors to provide an efficient shopping experience for its valued patrons. Orders are diligently processed and dispatched within a span of 48 hours from the time of order placement.

2. Personalized Products: As a standard practice, Muktavali exclusively offers products of a non-personalized nature. This strategic approach ensures a seamless shipping process, unencumbered by customization complexities.

3. Free Shipping: At Muktavali, we extend a gesture of convenience to our domestic clientele. Orders exceeding the value of Rs. 499 are bestowed with complimentary shipping within the territorial boundaries of India. Please note that this privilege is not extended to international orders or returns.

4. Tracking Information: Our commitment to transparency finds its expression in providing our patrons with tracking details via both email and SMS mediums. Upon dispatch, customers are promptly furnished with pertinent tracking information, empowering them to oversee the journey of their package to their doorstep. Track your order here

5. Partial Shipments: Should circumstances necessitate the non-fulfillment of certain items within an order, Muktavali adroitly manages partial shipments. Engaging in clear and forthright communication, we ensure a satisfactory and transparent experience for our esteemed clientele.

6. Logistics Partner: The credibility of Muktavali’s shipping is fortified by our affiliation with the esteemed logistics partner, Shiprocket. This collaboration is instrumental in securing the services of reputable delivery partners, assuring the punctual and secure delivery of our clientele’s acquisitions.

International Shipping Policy

1. International Shipping Countries: We currently offer international shipping to only the United States. We plan to expand shipping to other countries soon.

2. Order Processing Time: Orders are typically processed within 15 business days. Some products might require more time due to their nature. While we aim to expedite your purchase, unexpected situations might cause delays. If there’s a delay, we’ll promptly notify you.

3. Shipping Costs: Shipping charges vary based on the destination. Orders to India above INR 500 enjoy free shipping. For international shipping, currently, it is only available for the USA, and it will charge Rs. 1199 per order.

4. Duties and Taxes: Our shipping charges encompass all relevant duties and taxes. If asked to pay additional fees upon delivery, contact us at care@muktavali.com.

5. Accepted Payment Methods: We accept Credit cards, Debit cards, UPI, PayPal, and Stripe for international orders on Muktavali.

6. Order Cancellation: Once an international order is confirmed, it cannot be canceled. Some exceptional cases might be considered for cancellation at the Company’s discretion.

7. Returns Policy: Unused jewelry can be returned within 15 days of delivery with the original invoice and packaging. For more information visit our Return & Refund Policy page. – Ship the product to: Muktavali Jewellers Private Limited – Address: 18-7-595/4, Vivekananda Nagar, Uppuguda, Hyderabad, Telangana, India. Pin code: 500053

8. Refunds Process: After quality checks, expect your refund within 15 days, adjusting applicable fees and duties.

9. Order Tracking: – Log into your Muktavali account and visit “Order History” for real-time updates on your order’s progress or go to track your order page.

10. Customer Support: – For more assistance with your international order, reach out to care@muktavali.com. We’re here to assist you!